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REFUNDS AND EXCHANGE POLICY

If you are in any way dissatisfied with our product we will offer you an exchange of that product with either the same product in the event of a defect or with another product of your choice to the same value. In the event that you wish to exchange a product (the Exchange Product) we will deliver the replacement (the Replacement Product) to you at our cost and will collect the product to be returned at the same time provided that:

  • You notify us in writing, as per clause 11 below, within 7 working days of having received the product that you are dissatisfied and that you wish to exchange it.
  • The Exchange Product is returned to us complete, undamaged and in a useable state and you have used no more than 20% (twenty percent) of the product.
  • You undertake to have the Exchange Product ready for collection at the time you are notified your replacement product will be delivered to you, so that our courier can collect the Exchange Product at the time they deliver the Replacement Product.
  • If you do not have the Exchange Product ready for collection at the agreed time, you agree to either pay for it or at your cost to return it to us within 14 days of being notified in writing to either return the Exchange Product or pay for it.

If you elect not accept an exchange and you wish to return a Product to us for a refund:

  • Because the product is defective, we will examine the returned Product and will notify you of your refund via e-mail within 14 days of our confirming in writing that we have received it. We will process the refund due to you as soon as possible, but no later than 30 days from the day we confirmed to you in writing that you were entitled to a refund. We will refund the price of a defective Product in full, including the applicable delivery charges and the reasonable costs of you returning the product to us. For any other reason, we will examine the returned Product and will notify you of whether you qualify refund via e-mail within 7 working days of our confirming in writing that we have received it. We will process the refund due to you as soon as possible, but no later than 30 days from the day we confirmed to you in writing that you were entitled to a refund. We will refund the price of a defective Product in full, including the applicable delivery charges

We will refund any money received from you via checkout using the same method originally used by you to pay for your purchase.

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